Hosted VoIP can save your business money, improve customer service and ensure you’re prepared for an agile future.
Easily control your telephony
Our hosted VoIP system is a complete communications service for your business that provides an extensive range of capabilities via an easy to use web portal. The service allows you, the administrator to easily manage your environment whilst enabling your employees to maximise their productivity
The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively.
With only a minimal capital outlay required, a reliable and proven service and a jargon-free approach to telephony and communications, Our Hosted VoIP is suitable for any size business looking to improve its productivity and image.
The benefits of Hosted VoIP
- Features you can easily control
Hosted VoIP puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
- Empower your staff with ‘one number anywhere’
Hosted VoIP conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.
- An on-demand service with no hidden costs
As VoIP is hosted on your behalf, you only pay for what you need on a simple per-seat basis. As you’re not buying a PBX, there’s no major hardware investment and no financing costs to consider.
- Lower call costs
Hosted VoIP offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates. If you use Horizon together with our mobile services you benefit from free calls between your fixed and mobile devices.
- Enables flexible working
Hosted VoIP helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices.
- Number choice
You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!
- A business continuity solution
Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Hosted VoIP sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.
What makes it different?
Premium handsets plus desktop and mobile clients
We provide high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium handsets from leading manufacturer Polycom
An easy-to-use web interface providing feature control and valuable user information
With an experienced in-house software development team, we can provide a positive user experience for both service use and performance monitoring.
A Resilient IP network, reliable and secure
We lead on quality of service, scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto our Hosted VoIP platform.
Broadsoft call controller platform
Supporting millions of business users worldwide, the world’s leading call controller platform from Broadsoft sits at the heart of our Hosted VoIP system providing the broadest feature set and a sole focus on delivering the richest user experience in unified communications.
Who is Hosted VoIP aimed at?
Businesses that want flexibility
Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both) or their colleague.
Organisations that prefer outsourcing
Hosted on your behalf, there are no expensive maintenance or running costs, you only pay for what you use and if you take a three year agreement and assured broadband, there are no up-front costs for hardware or software either.
Improving customer contact
Put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your business, also get your callers straight to the right person with a multi-level Auto Attendant system.
Ideal for multi-sites
The service is provided centrally so you don’t need an expensive system on each site. Horizon connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.
Organisations that need a BCP
In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs
Training and monitoring
The system provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse. You can also report on all call activity with incredible granularity.
How does it work?
Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.
Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.
Get in touch
Telecom 2000 Ltd Trading As T2k Voice and Data
3 Minster Industrial Park, West Moors, Wimborne. BH21 6QF