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6 Frequently asked questions
Is a VoIP phone system reliable?
The main difference between hosted VoIP and traditional phone systems involves the way data is transferred. Rather than relying on a dedicated copper wire to relay phone conversations, hosted systems digitise voice data before sending it down the same cables used for broadband. By relocating phone calls online, supremely reliable systems can be established, which are impervious to bad weather or broken phone lines. Faulty phone systems can result in poor customer service that may tarnish a company’s reputation for years, so it’s far better to adopt a system that won’t fall over in a gale, or be severed by a misplaced road worker’s drill.
Is a VoIP system customisable?
In a word, yes. Conventional phone contracts generally assumed everyone had the same requirements in terms of conference calling, voicemail, recording options and diverts. However, because hosted VoIP phone systems place the administrator squarely in charge via an easily-controlled web portal, there is far more scope for customising the system around each user’s specific requirements.
What about geographic restrictions?
Historically, your location was revealed by the area code (and local BT exchange) you were using. Because hosted telephony is sent over the internet, this is no longer the case. That brings a number of benefits, including the ability to infer your staff are in a certain area even when they’re not. For instance, customers in London who see an 0207 area code on an incoming call would assume they were speaking to a local agent, rather than someone based outside the capital, or working remotely.
One consequence of this is that employees can work from home while using their normal office line. That’s useful for companies wanting to offer the flexible working arrangements that employers are increasingly championing and it’s invaluable in the adverse weather conditions that affect the UK for over 30 days each year.
How much will this new system cost?
One of the biggest benefits of hosted phone systems is their relative affordability, and these cost savings are largely due to a lack of physical infrastructure. Just as sending an email eliminates postage fees, so hosted systems do away with trunking and exchanges, as well as expensive maintenance contracts.
What does a hosted VoIP phone system consist of?
Combining fixed and mobile telephony into a user-controlled online interface, it requires a minimal capital outlay, yet round-the-clock support is provided for everything from number porting to handset training. While the handsets themselves resemble conventional office phones, their interfaces and features are more intuitive, ensuring users are comfortable using their new telecommunications devices.
What if my company’s circumstances change?
Hosted VoIP phone systems are particularly good at expanding and developing to suit a company’s changing needs. Traditional phone contracts provided a fixed amount of preordained telephone numbers, in a fixed set of locations, for a fixed period of time. By contrast, hosted packages can be adjusted and relocated at will, requiring minimal infrastructure. There is no downtime during office relocation's, since the devices simply plug-and-play. This portability is beneficial for companies who rent, rather than own, their offices.
What makes VoIP phones different?
Premium handsets plus desktop and mobile clients
We provide high standards of VoIP phone interoperability with its useful desktop and mobile clients plus a choice of premium handsets from leading manufacturer Polycom.
An easy-to-use web interface providing feature control and valuable user information
With an experienced in-house software development team, we can provide a positive user experience for both service use and performance monitoring.
A Resilient IP network, reliable and secure
We lead on quality of service, scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto our Hosted VoIP platform.
Broadsoft call controller platform
Supporting millions of business users worldwide, the world’s leading call controller platform from Broadsoft sits at the heart of our Hosted VoIP Phone system providing the broadest feature set and a sole focus on delivering the richest user experience in unified communications.
Who Are hosted VoIP phones aimed at?
Businesses that want flexibility
Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both) or their colleague.
Organisations that prefer outsourcing
Hosted on your behalf, there are no expensive maintenance or running costs, you only pay for what you use and if you take a three year agreement and assured broadband, there are no up-front costs for hardware or software either.
Improving customer contact
Put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your business, also get your callers straight to the right person with a multi-level Auto Attendant system.
Ideal for multi-sites
The service is provided centrally so you don’t need an expensive system on each site. Horizon connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.
Organisations that need a BCP
In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.
Training and monitoring
The system provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse. You can also report on all call activity with granularity.
How does it work?
Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.
Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.
CompletePeace of Mind
Your business relies on its communication with customers, so you should choose a provider that understands your needs and specialises in business telecoms
to answer your questions
Established for over 25 years as a specialist business telecoms company, we understand how to make a telephony solution fit your needs and improve your communications
unrivalled telephone and email support
Our technical support team are available by phone or email to help you make changes to your system and offer training for your staff to help you get the most out of your VoIP phones
benefit from a pre-configured solution
If you are daunted by the prospect of configuring hunt groups, attendants and voicemail, we can pre-configure the system to your requirements
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