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Management Reporting

Do you know how many calls you are getting, how they are being handled, or who is handling them?

Learn vital information about the way your business manages its calls

Hosted VoIP offers a number of key measurements through its reporting section. However, there is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls.

Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Hosted VoIP service, which will let you export the statistics you need to help manage your business.

Akixi

Additional benefits of Akixi Reporting

  • No server on site – Enables multi-site monitoring and supports business continuity
  • Real-time stats – Provides wall boards with real-time call-traffic information and alarms to ensure critical routes into the business are constantly monitored
  • Accessible from any internet-enabled device – Use the service via traditional desktop devices or monitor on the go through your mobile
  • Push reporting and alarms – Customisable push reporting and alarms to ensure business-critical metrics are always availabl
  • Cradle-to-grave reporting – Monitor a call throughout its path with visibility of every divert leg and call detail, easily and accurately segmented for identification
  • Track after-hours calls – Highlight suspicious activity or unauthorised calling
  • Abandoned call recovery – Missed a call?  See instantly if it has been returned
  • Activity and extension activity monitoring – Quickly and easily monitor key extension or call routes to ensure maximum efficiency

Using management reporting you can...

  • Instantly see what needs to be changed to improve customer service
  • Monitor time to answer and manage calls more efficiently
  • Analyse internal call patterns
  • See how many calls are being abandoned with the ability to return them
  • Optimise resources by ensuring the right number  of operators is in place at all times

Want to know more?

Get in touch with us, or produce an instant online quote

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