Learn vital information about the way your business manages its calls
Hosted VoIP offers a number of key measurements through its reporting section. However, there is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls.
Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Hosted VoIP service, which will let you export the statistics you need to help manage your business.
Additional benefits of Akixi Reporting
- No server on site – Enables multi-site monitoring and supports business continuity
- Real-time stats – Provides wall boards with real-time call-traffic information and alarms to ensure critical routes into the business are constantly monitored
- Accessible from any internet-enabled device – Use the service via traditional desktop devices or monitor on the go through your mobile
- Push reporting and alarms – Customisable push reporting and alarms to ensure business-critical metrics are always availabl
- Cradle-to-grave reporting – Monitor a call throughout its path with visibility of every divert leg and call detail, easily and accurately segmented for identification
- Track after-hours calls – Highlight suspicious activity or unauthorised calling
- Abandoned call recovery – Missed a call? See instantly if it has been returned
- Activity and extension activity monitoring – Quickly and easily monitor key extension or call routes to ensure maximum efficiency
Using management reporting you can...
- Instantly see what needs to be changed to improve customer service
- Monitor time to answer and manage calls more efficiently
- Analyse internal call patterns
- See how many calls are being abandoned with the ability to return them
- Optimise resources by ensuring the right number of operators is in place at all times
Want to know more?
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